Terms and Conditions

Welcome to protein pedlar Food&Beverages

# Terms & Conditions – Food & Beverages

Last Updated: 18 October 2026

Welcome to our website. By accessing our website, placing an order, or purchasing our food and beverage products, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

## 1. Products and Information

We strive to provide accurate description, ai images, ingredients, prices, and product details. However, actual products may vary slightly in appearance, colour, packaging, or presentation.

## 2. Orders and Payments

- All orders are subject to product availability and confirmation.

- Customers must provide accurate contact details and delivery information.

- Orders will be processed after successful payment or confirmation of the selected payment method.

- We reserve the right to cancel an order in cases of stock unavailability, pricing errors, suspected fraud, or circumstances beyond our control.

- Any amount paid for an order cancelled by us will be refunded through the applicable payment method, where appropriate.

## 3. Pricing and Taxes

All prices are displayed in Indian Rupees (INR), unless otherwise stated. Applicable taxes, delivery charges, and additional fees will be displayed at checkout or communicated before order confirmation.

## 4. Food Safety and Allergies

- Customers should review the ingredients and allergen information before consuming any product.

- Our products may contain or come into contact with allergens such as milk, nuts, peanuts, soy, gluten, or other ingredients.

- Customers with food allergies, intolerances, or dietary restrictions should contact us before placing an order.

- We cannot guarantee that products are completely free from cross-contamination unless explicitly confirmed.

- Please follow the storage and consumption instructions provided with the product.

## 5. Freshness, Storage, and Shelf Life

Food and beverage products should be stored according to the instructions on their packaging. Perishable products should be consumed within 6 months to 1 year shelf life. We are not responsible for spoilage caused by improper storage or handling after delivery.

## 6. Delivery and Shipping

- Delivery timelines are estimates and may vary depending on location, weather, traffic, courier availability, and other factors.

- Customers must provide a complete and correct delivery address and remain available to receive their orders.

- Additional charges may apply for redelivery or address changes, where applicable and communicated.

- We are not responsible for delays caused by circumstances beyond our reasonable control.

## 7. Cancellation, Returns, and Refunds

- Order cancellations may be requested before preparation or dispatch, subject to our cancellation policy.

- Due to the perishable nature of food and beverage products, returns may be restricted for reasons of food safety and hygiene, subject to applicable law.

- If an order is delivered damaged, incorrect, spoiled, or otherwise defective, customers should contact us promptly with the order details and supporting photographs, where available.

- Eligible refunds, replacements, or other remedies will be handled according to our refund policy and applicable consumer protection laws.

- Nothing in these terms limits any consumer rights available under applicable law.

## 8. Customised and Bulk Orders

Customised products, gift boxes, corporate orders, and bulk orders may require advance payment, additional preparation time, and separate cancellation terms. Any special requirements, pricing, or delivery arrangements will be communicated before confirmation.

## 9. Customer Responsibilities

Customers agree not to misuse our website, submit false orders, provide misleading information, or engage in any activity that disrupts our services or violates applicable laws.

## 10. Intellectual Property

All website content, including text, logos, photographs, product designs, graphics, and branding, belongs to us or is used with permission. It may not be copied, reproduced, or used commercially without prior written consent.

## 11. Limitation of Liability

To the extent permitted by applicable law, we are not liable for indirect losses arising from the use of our website or delays beyond our reasonable control. Nothing in these terms excludes liability that cannot legally be excluded, including applicable consumer rights and liability for unsafe or non-compliant food products.

## 12. Privacy

Any personal information collected during ordering, payment, or delivery will be handled in accordance with our Privacy Policy and applicable data protection laws.

## 13. Changes to These Terms

We may update these Terms & Conditions from time to time. The revised version will be published on our website with an updated date. Changes will apply as permitted by applicable law.

## 14. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes will be handled by the competent courts or authorities in accordance with applicable law.

## 15. Contact Information

For questions, order issues, or complaints, please contact us:

**Business Name:Protein pedlar Food and Beverages PVT LTD

Email: proteinpedlar@gmail.com

Phone: +91 9891224447

Business Address: Shop No. 9, Authority Market, Pocket K, Phase II, Sheikh Sarai, New Delhi, Delhi 110017

By placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.