Privacy Policy

protein pedlar website is owned by Protein Pedlar Food and Beverages PVT LTD, which is a data controller of your personal data.

Protein Pedlar

Effective Date: 17 October 2026

Last Updated: 17 October 2026

1. Introduction

Welcome to Protein Pedlar Cafe, operated by Protein Pedlar Foods and Beverages Private Limited (“Protein Pedlar,” “we,” “our,” or “us”).

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, www.proteinpedlar.com, contact us, place an order, or interact with our products and services.

By using our website or services, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

a. Personal Information

* Name and contact details, including your phone number and email address.

* Delivery address and other information required to fulfil an order.

* Information you voluntarily provide through enquiry forms, feedback, reviews, or customer support.

b. Order and Transaction Information

* Products ordered, order preferences, and transaction details.

* Payment status and relevant transaction references.

* Information required to process refunds, resolve disputes, or provide customer support.

We may rely on third-party payment providers to process payments. We do not intend to collect or store your complete payment card details or banking passwords.

c. Technical Information

* IP address, browser type, device information, and operating system.

* Website usage data, pages visited, and approximate usage patterns.

* Cookies and similar technologies, where applicable.

d. Communication Information

If you contact us through WhatsApp, email, telephone, social media, or our website, we may retain relevant communications to respond to your enquiries and improve our services.

3. How We Use Your Information

We may use your information to:

* Process and fulfil orders for food, beverages, and other products.

* Respond to enquiries, complaints, feedback, and customer requests.

* Communicate order updates and service-related information.

* Provide customer support and improve our products and website.

* Personalise your experience and understand customer preferences.

* Send promotional offers, product updates, and marketing communications where permitted by law and applicable consent requirements.

* Maintain business records, prevent fraud, and protect our legal rights.

* Comply with applicable laws, regulations, and lawful requests.

4. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, pixels, and similar technologies to improve website functionality, understand visitor behaviour, measure marketing performance, and provide relevant advertisements.

You may manage cookies through your browser settings or any consent controls provided on our website. Disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

5. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers where reasonably necessary, including:

* Delivery partners and logistics providers.

* Payment gateways and transaction-processing services.

* Website hosting, maintenance, analytics, and technology providers.

* Customer communication and marketing service providers.

* Professional advisers, auditors, and legal representatives.

* Government authorities, regulators, or law enforcement agencies when required by law.

Such sharing will be limited to what is reasonably necessary for the relevant purpose and subject to applicable legal requirements.

6. WhatsApp and Third-Party Platforms

If you contact us or place an order through WhatsApp, social media, food delivery platforms, or other third-party services, your information may also be processed under the respective platform’s privacy policy and terms.

Protein Pedlar does not control the privacy practices of independent third-party platforms. We encourage you to review their policies before using their services.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, including order fulfilment, customer support, accounting, legal compliance, dispute resolution, and the establishment or defence of legal claims.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal obligations.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

* Request access to personal information concerning you.

* Request correction or updating of inaccurate information.

* Request deletion of personal information where legally permissible.

* Withdraw consent where processing is based on consent.

* Raise concerns or submit a grievance regarding the handling of your information.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

Withdrawing consent will not affect processing lawfully carried out before withdrawal, and we may retain information where required by law.

10. Children’s Privacy

Our website and services are not intended to encourage children to provide personal information without appropriate authorisation. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, payment services, delivery partners, or other external resources.

We are not responsible for the content, security, or privacy practices of those websites. Your use of third-party websites is governed by their respective policies and terms.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or applicable laws.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

13. Contact Us and Grievances

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, you may contact us at:

Protein Pedlar Foods and Beverages Private Limited

Brand: Protein Pedlar

Registered Office: Shop No. 9, Authority Market, Pocket K, Phase II, Sheikh Sarai, New Delhi, Delhi 110017

Email: proteinpedlar@gmail.com

Website: https://www.proteinpedlar.com

Please include “Privacy Request” or “Privacy Grievance” in the subject line of your email so that we can direct your request appropriately.

We will review and respond to privacy-related requests in accordance with applicable law.

14. Applicable Law

This Privacy Policy is governed by the laws of India, including applicable data protection and privacy legislation and rules, as amended or brought into force from time to time.

Thank you for trusting Protein Pedlar. Your privacy matters to us.